Microsoft 365 planning tool
OneDrive Sync Conflict Troubleshooter
Turn common OneDrive duplicate and sync symptoms into a focused diagnostic checklist.
Symptom-specific checks
Low-risk first action
Escalation guidance
How it works
A useful answer in three clear steps.
- 1
Select the closest visible symptom
Complete this check before moving to the next decision.
- 2
Complete the checks in order
Complete this check before moving to the next decision.
- 3
Back up unresolved local changes before reconnecting
Verify the final result against your current cloud drive or organizational policy.
Frequently asked questions
Before you use this tool
Is the Sync Conflict Troubleshooter free to use?
Yes. You can use this tool in the browser without creating an account or installing software.
How accurate is the Sync Conflict Troubleshooter?
The recommendation follows conservative file-management rules, but it cannot inspect your actual permissions, retention obligations, version history or business context.
Can this tool delete or change my cloud-drive files?
No. This page does not connect to your cloud account and cannot rename, move or delete files. It produces an estimate, analysis or checklist for you to review.
What should I do after using the Sync Conflict Troubleshooter?
Back up unresolved local changes before reconnecting. The troubleshooter cannot inspect the OneDrive client, credentials or tenant health directly.
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Estimate review effort from file count, automation coverage and manual review speed.
Ready to measure duplicate storage with real data?
Choose OneDrive or Dropbox for a read-only scan, then review exact fingerprint matches before any cleanup decision.